What is customer service
1- An automated computer system that works you around in circles. For this press 1, for that press 2
2- A computer system that tries to understand the english language. "I'm sorry,I did not understand the last word you said, please press 5 and try again".
3- A live person, that happens to be in India. The person learned the english language last week and is trying it out on you.
4- An answering system that tells you that due to a large volume of calls, they cannot answer your call, and then hangs up.
5- An email system that give automated responces like a copy of the web page that you just read.
6- At last, a human being that speaks clear english language. Unfortunantely it is their first day, and they have to transfer you to one of the above choices. Before they pass you on they exclaim, have a nice day. As you are swearing at the person not to transfer you, you hear the sound of a dial tone.
Life in general
1 comment:
I just found your blog via the "next blog" button. Having read through your recent posts, I appreciate the sentiments exressed.
service - Oh i so relate to all of the possibilities. it is rare and nice to get a real human being.
Post a Comment